Intake
Customer describes the concern
The shop page collects contact details, vehicle information, optional photos, and an optional requested time.
One request record on the service desk.
Give the service desk one record for the customer request. Your team still diagnoses, sells, repairs, and collects.
30-day money-back guarantee
No per-lead fee
Month to month
First month billed at signup. 30-day money-back guarantee, no per-lead fee. Month to month.
Request record Sample, not a result
- Shop
- Demo Auto Repair
- Concern
- Brake vibration. Two intake photos on the record.
- Requested time
- Customer-selected. A request until the shop confirms it.
- Status
- Sold
Owner AppDemo data
One request record from first contact to sold work.
BayFlow sits before the repair order. It keeps the front-door details together so the service desk can follow up without rebuilding the story from calls, texts, and photos.
Follow-up
The service desk owns the next move
The request appears in the Owner App with its status, conversation, appointment, and photo context.
Outcome
The shop records what happened
Sold work can carry a repair-order ID, collected revenue, and direct job cost supplied by the shop.
Use the customer request form yourself.
This is the live booking surface with a clearly labeled demo shop. Entries are discarded, so you can test the path without creating a customer record.
Start on the request form.
Explain the problem, attach photos, add the vehicle, and request a time from a phone. Then open the Owner App tour to see how that information reaches the shop.
Customer bookingDemo shop, entries discarded
The first BayFlow shops.
Yaffo Auto Service and One Stop Oil & Auto are the founding pilots. Both shop sites take public service requests. Recorded results publish here only after the shop owner approves the numbers.
Warranty and cash-pay work stays on the shop site.
Yaffo Auto Service handles mechanical work from Silver Rock, Endurance, CarShield, Fidelity, Assurant, and Carchex. One Stop Oil & Auto is cash-pay only. That is vehicle service contract work, not insurance claims.
Silver Rock
Endurance
CarShield
Fidelity
Assurant
Carchex
How many sold jobs cover the Core fee?
Use the shop's own contribution per sold job. BayFlow does not supply a repair-order or margin benchmark.
Fee coverage check
This compares the selected plan and entered ad spend with the shop's own contribution per sold job.
Enter the shop's contribution per sold job to calculate fee coverage.
Planning math, not a promised result. It does not prove incremental lift, payback, or ROAS.
Why keep the request before the repair order?
Most shop systems begin with the repair order. BayFlow gives the earlier customer intent a shop-owned path into follow-up.
Other layer
BayFlow's role
Shop management begins with the repair order
Capture the concern, photos, contact, and optional time before the repair order
Generic scheduling begins with a calendar
Keep the automotive concern, vehicle, appointment, and outcome together
A lead vendor may sell a contact
Give one shop its own intake path and record for a monthly platform fee
BayFlow does not create search demand.
Core captures customers who already find the shop. Growth can add human-managed Google Search campaigns, but traffic and sold work still depend on market demand, ad budget, shop response, and repair execution.
Three plans, one monthly fee.
No per-lead fee. Month to month, terms apply. Growth ad spend stays on the shop's own Google account and card.
| Plan | Included | Best fit | Start |
|---|---|---|---|
| Core$350 / month |
| Shops that already get calls, Maps traffic, referrals, or website visits. | |
| Growth$500 / month |
| Shops ready to fund high-intent Search traffic for verified services. | |
| Text Assist$750 / month |
| Shops that want texts handled once the phone path is tested. |
Text Assist adds automated routine Q&A only. It stays off until we confirm texts send, replies come back to the shop, and customers can reply STOP.
The first month is billed at signup. If BayFlow is not for you in the first 30 days, say so and we refund it. There is no per-lead fee.
Plan termsPlans are month to month. Cancel by contacting BayFlow. Terms apply.
Month to monthThe shop keeps its customer records and Google Ads account.
Shop controlResults need a record behind them.
We do not publish customer results until the source records, dates, attribution rule, and owner approval support them.
Fix the comparison dates and record existing leads, booked work, sold work, and collected repair revenue.
Use status history and match sold BayFlow leads to repair-order revenue and direct cost.
Review attribution and outcome records with the shop before making a performance statement.
Case studies and before-and-after claims stay blocked until the evidence is complete and approved.
Deletion stays available.
Request data stays in BayFlow while intake and follow-up are active. A shop or customer can ask for deletion. Deletion can keep de-identified outcome evidence and a hashed STOP record.
Start with one customer request.
Three fields begin onboarding. Launch follows after the shop details, owner access, booking path, and production smoke test pass.
30-day money-back guarantee, no per-lead fee. Month to month. Cancel in the first 30 days and the first month is refunded.
Questions before the shop goes live.
BayFlow works beside the shop system already in place. The owner keeps control of shop data, ad accounts, and operating decisions.
Does BayFlow replace shop-management software?
No. BayFlow handles intake and follow-up before the repair order and stores the recorded outcome supplied by the shop.
How does BayFlow bring leads?
Core organizes existing demand from Search, Maps, referrals, and shop links. Growth can add human-managed Google Search campaigns for services the shop actually performs.
Does BayFlow guarantee leads or revenue?
No. BayFlow provides the intake path, follow-up record, attribution, and outcome evidence. Market demand and shop execution determine results.
How fast can a shop go live?
The onboarding target is one business day after the shop confirms its phone, hours, services, owner access, and approved assets. It is not called live until the booking and access checks pass.
Is there a contract?
Plans are month to month and terms apply. The first month is billed at signup with a 30-day money-back guarantee. Cancel by contacting BayFlow.
How do I cancel?
Cancel anytime. Text BayFlow at +1 (708) 670-9251 with your shop name. In the first 30 days, canceling comes with a full refund of the first month. After that, your plan ends with the month you paid for.
Who owns the shop data?
The shop owns its customer records, photos, and Google Ads account. BayFlow keeps request data to run intake and follow-up until the shop or customer asks for deletion.
Is BayFlow the same as Autoflow's Bayflow cameras?
No. BayFlow at mybayflow.com is customer intake and follow-up for independent mechanic shops. It is not Autoflow's Bayflow bay-camera product.
A customer who can't reach you calls the next shop.
Give ready-to-act customers a clear path while the service desk is busy or the shop is closed.